Terms of Use

These Terms of Use form an agreement between you and [Legal entity name], a company registered in [Jurisdiction] under number [Registration number] ("Voracex", "we", "us"). They apply whenever you visit the website, create an account or use any Voracex service.

By creating an account you confirm that you have read these terms, our Privacy Policy and any product-specific rules shown to you before you use a product. If you do not agree, please do not use the service.

To open and keep an account you must:

• be at least 18 years old, or the age of legal majority where you live if that is higher;
• not live in, or be a citizen of, a jurisdiction listed on our Restricted countries page;
• not be named on, or owned or controlled by anyone named on, a sanctions list that applies to us;
• have the legal capacity to enter into this agreement; and
• use only one personal account, unless we have agreed otherwise in writing.

You agree to give us accurate information and to keep it up to date. We may ask you to verify your identity, address and the source of your funds at any time, and some features stay locked until verification is complete.

You are responsible for keeping your login details, two-factor codes and API keys confidential, and for activity carried out through your account. Tell us straight away if you suspect unauthorised access. We will never ask for your password or two-factor codes.

Some features may be offered as a preview or with demonstration balances. Balances, trades, rewards and transfers in a feature labelled demo or preview have no monetary value, cannot be exchanged for real assets, and may be reset or removed at any time.

• An order is an instruction to trade on the terms you enter. Once it is matched, the resulting trade is final, except as described below.
• We may refuse, cancel or limit an order, or temporarily halt a market, to protect customers or the platform, or to comply with the law.
• If a trade happens at a price that is clearly wrong because of a technical fault, we may cancel or adjust it. We will tell you if this affects you.
• Prices, charts and other market data are provided for information and may be delayed or inaccurate.
• We do not give investment, legal or tax advice. Any educational content is general and does not take your circumstances into account.

Our current fees are published on the Plans & pricing page and form part of these terms. Trading fees are deducted when a trade settles, and withdrawal fees are added to the amount you send. We may change fees by updating that page; changes apply to new activity from the time they are published, or after [notice period] where the law requires notice.

• You must send deposits only to an address we provide, on the network shown with it. Assets sent to the wrong address or network may be lost and may not be recoverable.
• Blockchain transactions cannot be reversed once confirmed. Check every withdrawal address and network before confirming.
• Withdrawals may be reviewed before they are sent and may be delayed, limited or refused where required for security or legal compliance.
• Minimum amounts and fees for each asset are shown before you confirm.

Crypto-assets are highly volatile and you can lose some or all of the value you put in. Leveraged products can lose your margin quickly. Staking and reward products can change their rates, and committed assets may be unavailable for a period. Crypto-assets are generally not covered by deposit insurance or investor compensation schemes. Only use money you can afford to lose and consider seeking independent advice.

• use the service for money laundering, terrorist financing, fraud, sanctions evasion or any other unlawful purpose;
• manipulate markets, for example through wash trading, spoofing or coordinated pumping;
• hide your location or identity, including with a VPN, to get around our restrictions;
• let anyone else use your account, or use someone else's account;
• interfere with, overload or try to gain unauthorised access to our systems; or
• mislead or harass other users, including in peer-to-peer trades and reviews.

We may restrict, freeze or close an account where we reasonably believe it is needed to comply with the law or a lawful request, to investigate suspected fraud or misuse, or because these terms have been broken. Where the law allows, we will tell you why. You can close your account at any time once open orders and pending transfers are settled. When an account is closed, we will help you withdraw any remaining balance unless we are legally prevented from doing so.

The Voracex name, logo, website, software and content belong to us or our licensors. We give you a personal, revocable, non-transferable licence to use them only to access the service in line with these terms.

We will provide the service with reasonable care and skill, but we cannot promise it will always be available or error-free. To the extent the law allows, we are not responsible for losses caused by market movements, events outside our reasonable control, or your failure to keep your account secure, and our total liability is limited to [liability cap]. Nothing in these terms limits liability that cannot be limited by law.

We may update these terms from time to time. We will give you at least [notice period] notice of changes that materially affect you, unless a change is required sooner by law. Continuing to use the service after a change takes effect means you accept it.

These terms are governed by the laws of [Governing law]. If you have a complaint, please contact us first so we can try to resolve it. Any dispute that cannot be resolved informally will be handled by [Courts or dispute-resolution body], without affecting any mandatory consumer rights you have where you live.

Questions about these terms can be sent to [support email address] or by post to [Registered address].