Privacy Policy

[Legal entity name], registered in [Jurisdiction] ("Voracex", "we"), is responsible for the personal information described in this policy. You can reach our privacy team, including our data protection officer where one is appointed, at [privacy email address].

• Account details: your email address, display name and a one-way hash of your password (we never store the password itself).
• Verification details: your full name, country of residence, the type of identity document and only the last few characters of its number.
• Financial activity: balances, deposits, withdrawals, destination addresses, orders, trades, conversions, staking and peer-to-peer activity.
• Technical data: IP address, browser and device information, and the times you sign in, collected to keep your account secure.
• Content you provide: messages to support, peer-to-peer order chats and reviews you submit.

• to create and run your account and carry out the transactions you ask for;
• to verify your identity and meet anti-money-laundering, sanctions and record-keeping obligations;
• to detect and prevent fraud, abuse and security incidents;
• to send service messages such as security alerts and transaction updates;
• to answer questions and resolve disputes; and
• to understand how the service is used so we can improve it.

Where data protection law requires a legal basis, we rely on: performing our contract with you; complying with legal obligations; our legitimate interests in running a secure and reliable service, balanced against your rights; and your consent where we ask for it, which you can withdraw at any time. [Counsel to confirm the bases for each jurisdiction.]

• service providers who help us operate, such as hosting, identity verification, blockchain infrastructure and customer support tools, under contracts that limit how they use the data;
• authorities, regulators and law enforcement when the law requires it or to protect users and the platform;
• the other party to a peer-to-peer trade, who sees the information needed to complete it, such as your display name and payment details you choose to share; and
• a buyer or successor if our business is reorganised or sold, under equivalent protections.

We do not sell your personal information.

Published reviews show your display name, rating and text. Transactions on public blockchains, including deposits and withdrawals, are visible to anyone and cannot be deleted by us.

Your information may be processed in countries other than your own. Where required, we use recognised safeguards such as [standard contractual clauses or equivalent] to protect it.

We keep personal information while your account is open and afterwards for as long as the law requires, typically [retention period] for verification and transaction records. Data we no longer need is deleted or anonymised.

We use measures such as encrypted connections, hashed passwords and session tokens, access controls and activity monitoring. Two-factor authentication is available to add another layer to your account. No system is completely secure, so please follow the security guidance in our help articles as well.

Depending on where you live, you may have the right to access, correct or delete your information, to restrict or object to certain uses, to receive a copy in a portable format, and to withdraw consent. Some data must be kept for legal reasons even if you ask us to delete it. To make a request, contact [privacy email address]. You can also complain to your local data protection authority.

We use a strictly necessary cookie to keep you signed in, and your browser's local storage to remember preferences such as light or dark theme. [Counsel to confirm: no advertising or cross-site tracking cookies are used; update this section if analytics are added.]

Voracex is not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has opened an account, please contact us.

We will update this policy when our practices change and show the date of the latest version at the top. If a change materially affects you, we will tell you before it takes effect.