Support center
Find the right team, chat with our AI assistant, or send us a message. We help with accounts, deposits and withdrawals, verification, trading and more.
Think someone else has access to your account?
Freeze it right away. You'll be signed out everywhere and withdrawals stop until you unfreeze it. Then contact the Account & security team.
Contact channels
Support offlineChat with support
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Support teams
Choose the team that matches your question so it reaches the right people.
Account & security
Sign-in problems, two-step verification, frozen or compromised accounts.
- Can't sign in or lost 2FA
- Freeze, unfreeze or recover an account
- Linked Google, Telegram or wallets
Deposits & withdrawals
Missing deposits, withdrawal status, networks and fees.
- Deposit not credited yet
- Withdrawal pending or rejected
- Sent on the wrong network
Identity verification
Documents, the live face check and withdrawal limits.
- Document review status
- Problems with the face check
- Raising your withdrawal limit
Trading & fees
Spot, futures, convert, staking and trading fees.
- Orders and fills
- Futures margin and liquidation
- Trading fees
P2P trading
P2P orders, payments, disputes and merchant applications.
- Paid but the coins weren't released
- Open or follow a dispute
- Become a P2P merchant
Listings & partnerships
Token listings, business partnerships and media enquiries.
- List a token on Voracex
- Partnerships and integrations
- Press and media
Send us a message
Pick a team and describe what happened. We reply to your email, usually within a few hours.